Call Center Quality Assurance Form Template UK

The Call Center Quality Assurance Form Template UK is offered in multiple formats, including PDF, Word, and Google Docs, featuring customizable and printable samples for your convenience.

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Call Center Quality Assurance Form Template UK

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PDF – 1 PDF – 2

Call Center Quality Assurance Form Template UK

1. Agent Information

2. Quality Assurance Evaluator Information

3. Call Details

4. Evaluation Criteria

5. Scoring Rubric

6. Performance Assessment

7. Recommendations

8. Overall Score

9. Follow-up Actions

10. Evaluator Feedback

11. Declaration and Signatures

I confirm that the above information is accurate and reflective of my performance.

I confirm that this evaluation was conducted objectively and thoroughly.

Date of Evaluation:

Agent’s Signature:

Evaluator’s Signature:

PDF

WORD

Examples

Call Center Quality Assurance Form Template UK (1)

Agent Name:
[Agent’s Full Name]

Call Date:
[Date of the Call]

Client Name:
[Client’s Name]

Call Duration:
[Duration in minutes]

Call Tracking ID:
[Unique Identifier]

Quality Assurance Criteria:

Greeting – Did the agent greet the customer appropriately?
Identification – Did the agent identify the customer’s needs effectively?
Call Handling – Was the call handled professionally and efficiently?
Resolution – Was the customer’s issue effectively resolved?
Closure – Did the agent thank the customer and offer further assistance?

Scoring:
Rate each criteria on a scale of 1 to 5, where 1=Poor and 5=Excellent.

Comments:
[Provide detailed feedback on the call, including strengths and areas for improvement.]

Overall Score:
[Total Score Out of Maximum] / 25

Evaluator’s Name:
[Name of the QA Evaluator]

Signed on:
[Date of Evaluation]

Call Center Quality Assurance Form Template UK (2)